Good question. You can search for your local traffic light setting on the Unite Against COVID-19 website using the traffic light map. We'll also have signs on our door so you know exactly what you have to do when you visit us under any traffic light setting.
Yes, we’re open – pop in and see us. Just be sure to sign-in using the COVID Tracer app, sanitise and wear a mask.
Under the Red traffic light setting, there are store capacity limits meaning we can only have a certain number of customers in-store at any one time. No stress though – our teams will take care of this. We’ll make sure we never exceed our customer capacity limit. Keeping our customers and teams safe is extremely important to us.
Yes, we sure are. When you come to see us, please remember to sign-in using the COVID Tracer app, sanitise and wear a mask.
Similar to the Red traffic light setting, under the Orange traffic light, we have store capacity limits. Again, we’ll take care of this so no need to worry.
It's unlikely you'll need to wait to visit us in-store, but under the Orange and Red traffic light settings, we’re taking steps to monitor the number of people in-store. You'll only have to queue if the number of people in a store at any one time is above our capacity limit. This limit is different for each store and is based on store size. If we reach our limit in any of our stores, we'll admit customers on a one-out, one-in basis.
It's pretty similar across the settings. In Red, Orange and Green, all customers must scan in using the COVID Tracer app or sign-in sheet and sanitise their hands before entering our stores.
The only difference is that in the Green setting, masks are no longer mandatory.
No, you don’t need a My Vaccine Pass to shop at any of our stores. Just remember to sign-in and sanitise before heading in-store. Masks must also be worn during the Orange and Red traffic light settings.
Should the Government’s position on the use of My Vaccine Pass for the retail sector change, rest assured, we’ll take appropriate action.
At the moment, My Vaccine Pass has not been mandated for the retail sector, provided businesses operate within the limits outlined under the traffic light system. We’ll continue to take the lead from the Government where My Vaccine Pass is concerned.
Yes – you must sign-in using the COVID Tracer app. This goes for all colours of the traffic light system – Red, Orange and Green. If you’ve left your phone at home, please sign-in using the sign-in sheet.
The health and safety of our teams is a top priority for us. We’re maintaining increased hygiene practices and using PPE where necessary, to keep our teams and their communities safe.
High contact surfaces (like EFTPOS machines, door handles, etc.) are regularly and thoroughly cleaned.
Our team members all wear masks and frequently sanitise their hands using alcohol-based hand sanitisers. We’ve also set up hand sanitiser stations in-store for our customers to use.
Absolutely. You can shop online just as before. Just bear in mind that there might be some delays if you’re in a Red traffic light region.
You sure can. Click & Collect orders are available at your local store during at all stages of the traffic light system – whether that be Red, Orange or Green. Be sure to wait until you receive an email that confirms your order is ready for collection before visiting us to collect your order. Find out more about Click & Collect.
All Click & Collect orders are FREE.
We're always working hard to complete your orders as fast as we can but please note that there may be some delays. Your chosen store will contact you directly to confirm when your order is ready to be collected.
We're doing our best to deliver your order as fast as possible, but please be aware that there may be some delays.
Yes, we're able to install across all levels of the traffic light setting - whether that's Red, Orange or Green.
All installations will be contactless, and will follow guidance from our Government on hygiene and physical distancing protocols to keep us all safe.
If your personal circumstances have changed due to COVID-19 and you're struggling to make your account payments, let us know. We have options to help get you through this difficult time, and our Credit team is standing by to help.
When you make an application for credit in a Smiths City store or Online, your application will be sent through to the Smiths City Finance Credit Control team who will assess your information. We include a process called Credit Scoring as part of that process. Each application is assessed by a QFE accredited member of staff.
That’s easy, you can call our contact centre on 0800 764 847 or send an email to MyStatement@SmithsCityFinance.co.nz
Not at the moment but watch this space.
Yes. The process is the same as if you were paying with a credit or debit card but you need to log in so that we know who you are.
A late fee of $10 will be applied to your account 24 hours after a missed payment. You can also spend more than your assigned limit, the excess will be added to your first payment.
Your limit is assigned through our instant credit check upon sign up. If you don't have a credit score, Laybuy will assign you with $120. No extra information about you is required!
Any NZ resident over 18 with a current debit or credit card.
Just continue to checkout and select Laybuy as your payment option or visit laybuy.com to create your account.
Not straight away no, you will reach our contact centre first, who are more than happy to help with a variety of information including account balances and booking deliveries. If there is something they can’t help you with, they will put you through to the correct department at the store you need.
At Smiths City we offer three types of finance through Smiths City Finance: EasyCard, Lifestyle and a Fixed Instalment option. For more details please visit smithscityfinance.co.nz
Yes, layby is available in-store.
Yes, Gift Cards are available for purchase online here.
We’re working on an online solution that you can share with your friends and family but our stores are more than happy to help you create your list. In addition, we are happy to provide a giftcard that people can put money on if that works better.
Yes! When you’ve made your purchase online or instore one of our very nice Contact Centre staff will be in touch about delivery.
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