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DELIVERY INFORMATION

Smiths City delivers to your home or office, anywhere within New Zealand.

Delivery Time Frames

Smiths City delivers to your home or office, anywhere within New Zealand.

In Stock / Low Stock
Small Items Courier in 2-5 working days
Large Items Delivery in 2-5 working days
We can order for you
Small Items Courier in 5-7 working days (Subject to supplier stock availability)
Large Items Delivery in 7-10 working days (Subject to supplier stock availability)
We can order for you (Furniture)
Large Items Delivery in 5-12 weeks (Subject to supplier stock availability)
We can order for you (Beds)
Large Items Delivery in 15-20 working days (Sleepyhead orders made custom)

Delivery times may vary depending on the weight and size of your goods and also the distance between your nominated shipping address and the nearest Smiths City store.

Delivery charges are displayed when you choose your delivery method in your order summary prior to payment. Exceptions do apply to free delivery, see additional Delivery Charges below.

Please note that delivery does not include installation unless clearly specified.

Additional Delivery Charges and Free Delivery Exclusions:

If your order is very large or your delivery address is in a remote area additional charges may be required. If this is the case an Online Sales Representative will contact you.

Deliveries to some rural areas and the Outer Islands (Chatham Island, Stewart Island, Kawau Island, Waiheke Island, Matakana Island, Great Barrier Island and d’Urville Island) will incur additional costs and are excluded from free shipping offers.

Please note that delivery does not include installation unless clearly specified.

Taking Delivery Of Your Order

All order deliveries require a signature. Items will not be left unsecured at private or commercial premises under any circumstances. If the delivery courier is unable to obtain a signature, a calling card will be left with details as to how you may arrange a pickup or re-delivery of your order.

Please note that delivery does not include installation unless clearly specified.

Tracking Your Order

When we have shipped your order, you will receive an email notifying you of the shipping reference. If you received a courier shipping reference, you can track your item by following the link. If Smiths City is providing the delivery we will notify the day and a.m. or p.m. time range.

Free Pick Up In-Store

When purchasing online, you also have the option to pick up your order from your nearest Smiths City store at no charge—simply choose the Click & Collect option during Checkout and select your preferred store. Please be aware that your goods are not necessarily available at your chosen store, indicated stock levels reflect Smiths City as a whole. You will be notified when your order is ready to be collected.

When you visit the store, please be sure to have a purchase receipt on you and at least one form of photo identification.

For bulky items please ensure you have appropriate tie downs and blankets, as well as an appropriate vehicle and people to load your goods. Smiths City staff may be unavailable or unable to assist.

NOTE: if someone other than the purchaser is collecting the goods (i.e. on your behalf) please let the store know in advance.