Small items will be couriered to you by our delivery partner, NZ Post (Courier Post), as a signature-required delivery. For the time being, NZ Post’s signature-required delivery is different to what you might be used to.
Here’s what to expect under the Red and Orange traffic light settings:
Your courier will knock on the door as usual and step back two metres (or as far back as safe).
They will wait for someone to come to the door and greet them as usual.
They will then ask for the recipient’s name (to record proof of delivery) and leave the parcel on the doorstep. The person receiving the parcel will not sign for the delivery directly.
If no one comes to the door and there is no Parcel Leave service in place, the courier will follow the standard process which is to leave a card to call, with details of the delivery and return the parcel to the depot.
Our stores are open at all settings of the traffic light system – whether that be Red, Orange or Green. You can shop online and collect at your local store.
Right now, collecting your Click & Collect orders from our stores will look a little different to what you might be used to. We've made a few changes to make sure your order pick-up is fast and hassle-free, and safe for all of us.