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Standard Delivery Time Frames

Smiths City delivers to your home or office, anywhere within New Zealand.

In Stock / Low Stock
Small ItemsCourier in 2-5 working days
Large ItemsDelivery in 2-5 working days
We can order for you
Small ItemsCourier in 5-7 working days (Subject to supplier stock availability)
Large ItemsDelivery in 7-10 working days (Subject to supplier stock availability)
We can order for you (Furniture)
Large ItemsDelivery in 5-12 weeks (Subject to supplier stock availability)
We can order for you (Beds)
Large ItemsDelivery in 15-20 working days (Sleepyhead orders made custom)

Delivery times may vary depending on the weight and size of your goods and also the distance between your nominated shipping address and the nearest Smiths City store.

Delivery charges are displayed when you choose your delivery method in your order summary prior to payment. Exceptions do apply to free delivery, see additional Delivery Charges below.

Please note that delivery does not include installation unless clearly specified.

Additional Delivery Charges and Free Delivery Exclusions:

If your order is very large or your delivery address is in a remote area additional charges may be required. If this is the case an Online Sales Representative will contact you.

Deliveries to some rural areas and the Outer Islands (Chatham Island, Stewart Island, Kawau Island, Waiheke Island, Matakana Island, Great Barrier Island and d’Urville Island) will incur additional costs and are excluded from free shipping offers.

Please note that delivery does not include installation unless clearly specified.


Taking Delivery Of Your Order

All order deliveries require a signature. Items will not be left unsecured at private or commercial premises under any circumstances. If the delivery courier is unable to obtain a signature, a calling card will be left with details as to how you may arrange a pickup or re-delivery of your order.

Please note that delivery does not include installation unless clearly specified.


Tracking Your Order

When we have shipped your order, you will receive an email notifying you of the shipping reference. If you received a courier shipping reference, you can track your item by following the link. If Smiths City is providing the delivery we will notify the day and a.m. or p.m. time range.


Free Click & Collect

Shopping online? You can choose to collect your online order from a store for FREE instead of having it delivered to your home or business.

To place your Click & Collect order, select "Click & Collect" at the checkout, choose which store you'd like to collect from, and tell us who will be collecting your order. We'll email you again to let you know when your order is ready to be collected in-store.

Learn more about Contactless Click & Collect >