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Safe Deliveries, Collections, and Installations

Our customers and team all need some extra care at the moment, so we’ve made some temporary changes to our order delivery and collection processes.

Safe Deliveries & Installations

For small item deliveries

Small items will be couriered to you by our delivery partner, CourierPost, as a signature-required delivery. For the time being, CourierPost’s signature-required delivery is different to what you might be used to.

Here’s what to expect in Alert Level 2 and 3:

  • Your courier will knock on the door as usual and step back two metres (or as far back as safe).
  • They will wait for someone to come to the door and greet them as usual.
  • They will then ask for the recipient’s name (to record proof of delivery) and leave the parcel on the doorstep. The person receiving the parcel will not sign for the delivery directly.
  • If no one comes to the door and there is no Parcel Leave service in place, the courier will follow the standard process which is to leave a card to call, with details of the delivery and return the parcel to the depot.

Contact us for more information about small item deliveries

For large item deliveries

If we’re delivering a large order to your home or business, it will be delivered by our own Delivery team or by one of our trusted regional delivery partners.

Here’s what to expect in Alert Level 2 and 3:

  • We’ll contact you directly the day before we expect to deliver your order and ask you a few questions to assess if there are any potential health risks involved in the delivery, regarding self-isolation or illness in your home. If there are any concerns, we’ll work with you to understand how we’re best to organise your delivery.
  • When we arrive at your home, we’ll knock on the door as usual. We'll be wearing our masks and other appropriate PPE.
  • We’ll deliver your order to an agreed location depending on your circumstances, either inside or outside of your home. If we're delivering your order inside your home, we'll do so while wearing PPE and keeping a safe distance from anyone inside. We may also ask that you were your mask while we're inside your home, too.
  • If we're installing your order, we'll do that while maintaining a safe distance from anyone inside your home.

Contact us for more information about our large item deliveries and installations in different Alert Levels

Click & Collect

Click & Collect is back for regions in Alert Level 2. Shop online and collect at your local store.

Right now, collecting your Click & Collect orders from our stores will look a little different to what you might be used to. We've made a few changes to make sure your order pick-up is fast and hassle-free, and safe for all of us.

Learn more about Click & Collect in Alert Level 2