Right now, collecting your Click & Collect orders from our stores will look a little different to what you might be used to. Here are our top tips for making sure your order pick-up is fast and hassle-free, and that we all stay safe:
Have a question? Check our FAQs.
Placing a Click & Collect order is a bit like getting the best of both worlds - you can shop online from the comfort and convenience of being at your place AND get your order without the added cost of getting it delivered.
Here's what to expect when you choose to Click & Collect in Alert Level 3 and 4
Shop online and add your products to your cart like usual. At the checkout, select "Click & Collect", choose which store you'd like to collect from, and tell us who will be collecting your order. Want someone else to collect your order? This is the place to tell us. For your security, we can only release a Click & Collect order to the person who placed the order or the nominated collector, and only after we've verified their ID.
We'll email you when your order is ready to be collected at your selected store. Please do not visit us until we have confirmed when your order is ready to collect - otherwise your order won't be ready for you. We're working hard to complete your orders as fast as we can but please note there may be some delays due to high demand and stock availability in your area.
Please wait until you receive an email that confirms your order is ready for collection before visiting us to collect your order. When we've confirmed your order is ready to be collected, head to your chosen store with your order collection email and ID. (No printer? No worries! Just show us your order email on your phone.)
With Click & Collect, you get the best of both worlds: Shop online from the comfort of your home 24/7 AND choose to collect your order safely from your local store while you're out and about at a time that fits in with your day, for FREE!
No matter whether the item you want to order is in-stock at your local store or not, just place your order online and we'll make sure your order can be collected from your chosen store at no extra cost. Your chosen store will contact you directly when your order is ready to be collected.
All Click & Collect orders are FREE.
We’ll ask to see your order collection email and your ID to verify your order. For your security, we’ll only release a Click & Collect order to the person who placed the order or a nominator collector for the order.
All the usual suspects that include your photo and full name: NZ driver licence or passport, overseas driver licence or passport, 18+ card, student ID, NZ firearms licence, NZ birth certificate, NZ certificate of identity.
Yes, as long as they’re nominated as the collector at the time you place your Click & Collect order. Make sure they have some ID and copy of your order email when they collect your order.
We're working hard to complete your orders as fast as we can but please note that there may be some delays due to high demand and stock availability in your area. Your chosen store will contact you directly to organise a collection timeframe.
While we work to get our supply chain back up and running, we have limited stock available of many items. This means your order may need time to travel to your chosen store before you can collect it.
We'll get it there for you! If your item is in stock within our network, we'll send it to your chosen store as quickly as we can at no extra cost.
Yes, just be sure to bring a suitable vehicle along with the appropriate tie downs and protective gear for transporting your order. And if you think you’ll need some extra muscle, please bring someone to help you collect your order.
Smiths City team members may be unable to assist with moving or lifting your order.
Smiths City team members may be unable to assist with moving or lifting your order. If you think you’ll need a hand to load or transport your order, we recommend bringing someone with you to help.
It's really important to us that we only sell what we can supply. We have limited stock available of many items right now while we work to get our supply chain back up and running.
If you can’t order an item, it’s because we’re not as sure as we’d like to be that we can supply it in a timeframe we think is suitable. If you spot something like this on our website that you’d like to order anyway and are happy to wait for, just let us know.
There sure is! Just send us a message here on our website or give our customer support team a call on 0800 764 847. We’re available 9am-5pm, Monday to Sunday.
We’re experiencing high contact volume at the moment but we’re working hard to answer your queries as fast as we can. Thanks in advance for your patience.