Thanks for your patience and kindness. We’re processing orders as fast as we can but please note some may take 7-12 days due to unprecedented demand.
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Shop online and collect at your local store

You can choose to collect your online order from a store for FREE instead of having it delivered to your home or business. It's contactless!

Things to know during COVID-19 Alert Level 2

Right now, collecting your Click & Collect orders from our stores will look a little different to what you might be used to. Here are our top tips for making sure your order pick-up is fast and hassle-free, and that we all stay safe:

  1. Please wait until you receive an email to confirms your order is ready for collection before visiting us to collect your order.
  2. Your chosen store will contact you directly to organise your collection time and let you know what to expect when you arrive.
  3. You'll need to bring your order collection email and valid ID to collect your order.
  4. For your security, we can only release a Click & Collect order to the person who placed the order or a collector who was nominated when the order was placed, and only after we've verified their valid ID.
  5. Our stores are back open in Alert Level 2, which means you can head in-store when you arrive - just be sure to sign in as you enter. Head to the service counter where your order will be ready for contactless pick-up.
  6. Some items may take slightly longer to be ready for collection than others due to size and stock availability in your area. This might mean your order requires more than one collection. Just know we're working hard to complete your orders as fast as we can.

Have a question? Check our FAQs.

How does Click & Collect work in Alert Level 2?

During COVID-19 Alert Level 2, collecting your Contactless Click & Collect orders from our stores will still look a little different to what you're used to. We've introduced a few changes that focus on keeping us all safe - here's what to expect.

1. Shop online

  • Shop online and add your products to your cart like usual.
  • At the checkout, select "Click & Collect", choose which store you'd like to collect from, and tell us who will be collecting your order. Want someone else to collect your order? This is the place to tell us.
  • For your security, we can only release a Click & Collect order to the person who placed the order or the nominated collector, and only after we've verified their ID.

2. Sit tight while we prepare your order

  • Your chosen store will call you when your order is ready to be collected at your selected store to let you know what to expect. Please do not visit us until we have confirmed when your order is ready to collect.
  • We're working hard to complete your orders as fast as we can but please note there may be some delays due to high demand and stock availability in your area.
  • In Alert Level 2, Click & Collect orders can be collected during normal store hours, Monday to Sunday. Just be sure to wait until we email you that your order's ready for collection before you visit us.

3. Collect your order

  • Please wait until you receive an email that confirms your order is ready for collection before visiting us to collect your order.
  • When we've confirmed your order is ready to be collected, head to your chosen store with your order collection email and ID. (No printer? No worries! Just show us your order email on your phone.)
  • Our stores are back open in Alert Level 2, so head in-store when you arrive and sign in as you enter.
  • Head to the service counter where your order will be ready for contactless pick-up.

4. Enjoy!

  • Thanks for shopping with Smiths City! And thanks for your patience while we work to bring you contactless Click & Collect orders during COVID-19 Alert Level 2.
  • Head on home to make the most of your purchase. If you have any questions or need a hand, we'll be here to help. Just get in touch. (And on the off chance something's not quite right with your order, let us know.)

Why Choose Contactless Click & Collect?

With Contactless Click & Collect, you get the best of both worlds: Shop online from the comfort of your home 24/7 AND choose to collect your order safely from your local store while you're out and about at a time that fits in with your day, for FREE!

No matter whether the item you want to order is in-stock at your local store or not, just place your order online and we'll make sure your order can be collected from your chosen store at no extra cost. Your chosen store will contact you directly when your order is ready to be collected.

We've made Click & Collect contactless for the time being to keep us all safe.


Frequently Asked Questions

"How much does Click & Collect cost?"

All Click & Collect orders are FREE.


"What are the collection times for Click & Collect?"

During COVID-19 Alert Level 2, Click & Collect orders can be collected during normal store hours, Monday to Sunday. We'll email you when your order is ready to collect from your chosen store.


"What do I need to bring with me to collect my order?"

We’ll ask to see your order collection email and your ID to verify your order. For your security, we’ll only release a Click & Collect order to the person who placed the order or a nominator collector for the order.


"What ID do you accept?"

All the usual suspects that include your photo and full name: NZ driver licence or passport, overseas driver licence or passport, 18+ card, student ID, NZ fireams licence, NZ birth certificate, NZ certificate of identity.


"Can someone else pick up my Click & Collect order for me?"

Yes, as long as they’re nominated as the collector at the time you place your Click & Collect order. Make sure they have some ID and copy of your order email when they collect your order.


"How long will it take for my Click & Collect order to be ready to pick up?"

We're working hard to complete your orders as fast as we can but please note that there may be some delays due to high demand and stock availability in your area. Your chosen store will contact you directly to organise a collection timeframe.


"Why isn’t my Click & Collect order ready to pick up the same day I order it?"

While we work to get our supply chain back up and running, we have limited stock available of many items. This means your order may need time to travel to your chosen store before you can collect it.


"What happens if what I ordered isn’t in stock at my local store?"

We'll get it there for you! If your item is in stock within our network, we'll send it to your chosen store as quickly as we can at no extra cost.


"Can I Click & Collect large items?"

Yes, just be sure to bring a suitable vehicle along with the appropriate tie downs and protective gear for transporting your order. And if you think you’ll need some extra muscle, please bring someone from your bubble to collect your order.

Due to physical distancing requirements, Smiths City team members are unable to assist with moving or lifting your order during Alert Level 2.


"Will someone be able to help load my large Click & Collect order onto my vehicle?"

Not during Alert Level 2, sorry! If you think you’ll need a hand to load or transport your order, we recommend bringing someone from your extended bubble with you to collect your order.


"I’ve ordered more than one item. Will everything be ready to pick up in one go or will I have to make multiple trips?"

When you order a number of items in a single order, different items may be ready to collect at different times due to stock availability within our national network.

If your order contains multiple items and we find that some items are ready to be collected before others, we'll contact you to ask if you'd like to collect your order all in one go or as items become ready to collect.


"Will your team be wearing protective equipment?"

Where it's needed. In Alert Level 2, our in-store and delivery teams are still working under physical distancing and hygiene protocols. This includes wearing the necessary Personal Protective Equipment (PPE), like face masks and gloves, as outlined by our Government.


"What health and safety precautions are you taking for your staff?"

Along with maintaining strict hygiene and physical distancing rules and using the necessary PPE, we're upping our cleaning and hygiene protocols even more now that more people are spending time in our locations.


"Why are some items on your website still not available to order?"

In Alert Level 2, it’s still really important to us that we only sell what we can supply. We have limited stock available of many items right now while we work to get our supply chain back up and running.

If you can’t order an item, it’s because we’re not as sure as we’d like to be that we can supply it in a timeframe we think is suitable. If you spot something like this on our website that you’d like to order anyway and are happy to wait for, just let us know.


"Help! I’m confused. Is there someone I can talk to?"

There sure is! Just send us a message here on our website or give our customer support team a call on 0800 764 847. We’re available 9am-5pm, Monday to Sunday.

We’re experiencing high contact volume at the moment but we’re working hard to answer your queries as fast as we can. Thanks in advance for your patience.