You sure can! And you can now shop our WHOLE range. Just choose contactless delivery or free contactless Click & Collect at the checkout.
In Alert Level 3, it’s still really important to us that we only sell what we can supply. We have limited stock available of many items right now while we work to get our supply chain back up and running.
If you can’t order an item, it’s because we’re not as sure as we’d like to be that we can supply it in a timeframe we think is suitable. If you spot something like this on our website that you’d like to order anyway and are happy to wait for, just let us know.
If you have an outstanding order that you made pre-lockdown, we're prioritising the delivery or collection of your order during Alert Level 3. You’ll hear from us directly when we’re able to reschedule contactless delivery or collection of your order.
Be sure to keep an eye out here on our website for news and updates.
We’re sorry to say we’re unable to accept returns for refunds or exchanges during our temporary closure under Alert Level 3 and 4. We’ll be here to help once we’re able to reopen at Alert Level 2, though!
For extra peace of mind right now, we've temporarily extended our Change of Mind Policy from 7 days to 14 days, which begins at Alert Level 2 instead of the date of your purchase. This is on the condition that the product is returned in its original condition with packaging and invoice. This temporary extension will apply for the duration of Alert Level 3 and 4.
For more information, see our Returns Policy >
Protecting the health and well-being of our customers and our teams is our top priority, and we’re shipping orders with that as our main focus.
Courier deliveries will stay contactless and be left at your door. For large item deliveries, we’ll coordinate directly with you to make sure there’s always a 2 metre distance between you and our delivery team.
Thanks for your patience and understanding while we work to keep us all safe.
We're doing our best to deliver your order as fast as possible, but please be aware that there may be some delays due to high order volumes and stock availability.
For the latest information our delivery timeframes, visit our Delivery page.
You sure can! Click & Collect orders will be available at your local store during Alert Level 3, starting Tuesday 28 April. We've made Click & Collect contactless for the time being to keep us all safe.
All Click & Collect orders are FREE.
We're working hard to complete your orders as fast as we can but please note that there may be some delays due to high demand and stock availability in your area.
Your chosen store will contact you directly to organise a collection timeframe.
Yes! All in-home deliveries will be contactless, and will follow guidance from our Government and our hygiene and physical distancing protocols to keep us all safe.
Yes. All installations will be contactless, and will follow guidance from our Government and our hygiene and physical distancing protocols to keep us all safe.
No, sorry. For your health and safety, and that of our teams, in-store shopping and account payments is not available during Alert Level 3. You can count on us to let you know - we’re already looking forward to welcoming you back into our stores!
Yes. Our stores are staying closed for shopping for the time being, but our store and delivery teams are still working under strict physical distancing and hygiene protocols.
This includes wearing the necessary Personal Protective Equipment (PPE), like face masks and gloves, as outlined by our Government.
Along with maintaining strict hygiene and physical distancing rules, and using the necessary PPE, our in-store and delivery teams are being partnered up during operating hours throughout Alert Level 3. The idea here is to limit the number of bubbles that are mixing while we’re in Alert Level 3, to keep our teams and their communities safe.
And wherever possible, our national support office team is working remotely and doing their bit to stop the spread of COVID-19
We’ll do our best to support you during this difficult time. If you have an order you’d like to cancel, send us a message here on our website - just be sure to include your order number.
If you'd like to cancel an online order, call us on 0800 764 847 with your order number as soon as you can. If you cancel your order before we dispatch it, we can provide you a full refund. If your order has already been dispatched, we're unable to cancel your order. Instead, please follow the returns process after your order arrives. Please note that your delivery fee may not be refunded in this situation.
Yes. Online orders for our Imaging Centre are able to be collected contactlessly from your local store during Alert Level 3, starting Tuesday 28 April.
We’re doing our bit to unite against COVID-19 and save lives. For now, all stores are temporarily closed for in-store services so we can keep our teams, customers, and communities safe.
Our stores will remain closed for in-store services for the duration of Alert level 3 to keep us all safe.
We’re unable to confirm a date that we will be able to reopen at this stage, but you can count on us to let you know! Just keep an eye out here on our website or over on our Facebook page.
You can count on us to let you know - we’re already looking forward to welcoming you back into our stores!
Just keep an eye out here on our website, over on our Facebook page, and if you haven’t already, sign up to receive our emails to make sure you’re one of the first to hear the news.
Firstly, we’re sorry to hear your order doesn’t appear to be up to scratch! We’ll do as much as we can to help while we’re in Alert Level 3, but there’s a chance we’ll need to wait until we’re able to reopen in Alert Level 2 before we can resolve any issues.
To get started, send us a message with a description of the affected product and the issue you’re experiencing here on our website.
We're sorry to say we're unable to help with product repairs during our temporary closure under Alert Level 3 and 4. You can count on us to help once we're able to reopen at Alert Level 2, though!
Just send us a message using our Contact form, including your contact details and affected product details, and we'll get back in touch to schedule your repair as soon as we're able to reopen at Alert Level 2.
Quick tip: Be sure to select 'Repair Request' as your enquiry type when you send your message.
If your personal circumstances have changed due to COVID-19 and you're struggling to make your account payments, let us know. We have options to help get you through this difficult time, and our Credit team is standing by to help.
When you make an application for credit in a Smiths City store or Online, your application will be sent through to the Smiths City Finance Credit Control team who will assess your information. We include a process called Credit Scoring as part of that process. Each application is assessed by a QFE accredited member of staff.
Yes. The process is the same as if you were paying with a credit or debit card but you need to log in so that we know who you are.
Not at the moment but watch this space.
That’s easy, you can call our contact centre on 0800 764 847 or send an email to MyStatement@SmithsCityFinance.co.nz
Just continue to checkout and select Laybuy as your payment option or visit laybuy.com to create your account.
Any NZ resident over 18 with a current debit or credit card.
Your limit is assigned through our instant credit check upon sign up. If you don't have a credit score, Laybuy will assign you with $120. No extra information about you is required!
A late fee of $10 will be applied to your account 24 hours after a missed payment. You can also spend more than your assigned limit, the excess will be added to your first payment.
Not straight away no, you will reach our contact centre first, who are more than happy to help with a variety of information including account balances and booking deliveries. If there is something they can’t help you with, they will put you through to the correct department at the store you need.
At Smiths City we offer three types of finance through Smiths City Finance: EasyCard, Lifestyle and a Fixed Instalment option. For more details please visit smithscityfinance.co.nz
GoldCare is our extended warranty package that is available when you purchase any appliances and furniture products. GoldCare is available in-store only and can be purchased within 12 months of your original purchase to still take effect.
Yes, layby is available in-stores.
Yes, Gift Cards are available for purchase online here.
We’re working on an online solution that you can share with your friends and family but our stores are more than happy to help you create your list. In addition, we are happy to provide a giftcard that people can put money on if that works better.
Yes! When you’ve made your purchase online or instore one of our very nice Contact Centre staff will be in touch about delivery.
We’re sorry to hear that. Please contact us with your details so that we can update your profile. The next time you receive an email from us simply click the unsubscribe option at the base of the email. Make sure that you do this for any emails you receive just in case we’ve got a couple of email addresses for you. You can re-subscribe at any time through the website or our contact centre.