Frequently Asked Questions
Have a question? We have answers.
How do I earn Airpoints Dollars™ at Smiths City?
You can earn Airpoints Dollars™ when you shop in-store at your local Smiths City, or online at smithscity.co.nz
Shopping in-store? We’ll scan your Airpoints™ card at the checkout. Shopping online? Just enter your Airpoints™ number, along with the first and last name on your Airpoints™ card, at the online checkout when you’re completing your purchase.
You’ll receive 1 Airpoints Dollar™ for every $100 spent on eligible purchases*, or part of an Airpoints Dollar™ when you’re spending less than that. *Terms and conditions apply.
How do I become an Airpoints™ member?
Easy. Just pop over to Air New Zealand’s website. It’s free to join.
Can I earn Airpoints Dollars™ when I order online and collect in-store?
You sure can. Just enter your Airpoints™ number at the checkout before you complete your purchase online.
How will I know how many Airpoints Dollars™ I’ve earned at Smiths City?
You’ll earn 1 Airpoints Dollar™ for every $100 you spend on eligible purchases in-store or online, or a percentage of an Airpoints Dollar™ for every part thereof.
You can find out how many Airpoints Dollars™ you’ve earned on individual purchases at Smiths City when you sign into your online Airpoints™ account on Air New Zealand’s website.
How can I check if I’ve received my Airpoints Dollars™ from Smiths City?
You can find out how many Airpoints Dollars™ you’ve earned on individual purchases at Smiths City when you sign into your online Airpoints™ account on Air New Zealand’s website.
Airpoints Dollars™ earned at Smiths City will be loaded onto your Airpoints™ account within 7 working days of your eligible purchase being transacted.
The Airpoints Dollars™ I earned at Smiths City aren’t showing in my Airpoints™ account. What do I do?
First, double-check the date of your purchase. We’ll load any Airpoints Dollars™ you earn at Smiths City onto your Airpoints™ account within 7 days of your eligible purchase being transacted. If it’s been less than 7 working days, hold tight.
If that time has passed and your Airpoints Dollars™ still aren’t showing in your account, get in touch with our Customer Support team. We’ll ask to see a copy of your receipt, order confirmation, or invoice to confirm that your purchase was eligible to earn Airpoints Dollars™. If it was, we’ll confirm your details then follow up with Air New Zealand on your behalf.
Are there any products or services that I won’t earn Airpoints Dollars™ on at Smiths City?
Airpoints Dollars™ can’t be earned when you purchase a Smiths City gift card. Instead, you can earn Airpoints Dollars™ when you use a Smiths City gift card to make purchases of goods or services. Mobile phone top-ups and mobile phone plans are also ineligible for earning Airpoints Dollars.
When do Airpoints Dollars™ expire?
Your Airpoints Dollars™ will remain valid for four years from the date they were accrued to your Account. Following four years from accrual, the Airpoints Dollars™ will expire and be removed from your Account on the anniversary of the day you joined the Airpoints™ Programme. For full details, visit Air New Zealand’s website.
Can I spend my Airpoints Dollars™ at Smiths City?
The ability to spend Airpoints Dollars™ on products or services is not currently available at Smiths City.
What happens when I return the purchase that I earned Airpoints™ for?
If a purchase is refunded or dishonoured for any reason, any Airpoints Dollars™ earned from that purchase will be deducted from the Airpoints™ account that earned the Airpoints Dollars™ at the time of purchase.
How can I ask a question about Airpoints™?
Air New Zealand are your first port of call when you have questions about Airpoints™. You may find the answer you are looking for on the Air New Zealand website, where you can submit a question via their Help & Contact page. Otherwise, you can contact them on 0800 737 000.
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