Find a Store
My Account

Airpoints™ has just landed at Smiths City

You read that right. We've teamed up with our mates at Air New Zealand to bring Airpoints™ to Smiths City. As two Kiwi-owned companies, it's a match made in, well... New Zealand.

Just scan your Airpoints™ card at the checkout, or enter your Airpoints number when you shop online, and you can earn 1 Airpoints Dollar™ for every $100 you spend on eligible purchases*.

Airpoints™ will be the cherry on top of our already-awesome shopping sundae. You'll get all the good stuff you've come to love and expect when you shop with Smiths, plus you'll earn Airpoints Dollars™. It's a win-win situation. *Terms and conditions apply.




How does it work?

Shopping in-store? Scan your Airpoints™ card or digital Airpoints™ card in your Air NZ mobile app at the checkout.

Shopping online? Enter your Airpoints™ number at our online checkout. You'll earn 1 Airpoints Dollar™ for every $100 spent on eligible purchases*. Terms and conditions apply.




What do you do with Airpoints Dollars™?

You spend them, of course! Airpoints™ members can use their Airpoints Dollars™ in so many ways. From buying Air New Zealand flights and travel products, to choosing from 7,000+ gifts or experiences on the Airpoints™ Store.

Join Airpoints™ for Free




Frequently Asked Questions

Have a question? We have answers.


How do I earn Airpoints Dollars™ at Smiths City?

You can earn Airpoints Dollars™ when you shop in-store at your local Smiths City, or online at smithscity.co.nz

Shopping in-store? We’ll scan your Airpoints™ card at the checkout. Shopping online? Just enter your Airpoints™ number, along with the first and last name on your Airpoints™ card, at the online checkout when you’re completing your purchase.

You’ll receive 1 Airpoints Dollar™ for every $100 spent on eligible purchases*, or part of an Airpoints Dollar™ when you’re spending less than that. *Terms and conditions apply.


How do I become an Airpoints™ member?

Easy. Just pop over to Air New Zealand’s website. It’s free to join.


Can I earn Airpoints Dollars™ when I order online and collect in-store?

You sure can. Just enter your Airpoints™ number at the checkout before you complete your purchase online.


How will I know how many Airpoints Dollars™ I’ve earned at Smiths City?

You’ll earn 1 Airpoints Dollar™ for every $100 you spend on eligible purchases in-store or online, or a percentage of an Airpoints Dollar™ for every part thereof.

You can find out how many Airpoints Dollars™ you’ve earned on individual purchases at Smiths City when you sign into your online Airpoints™ account on Air New Zealand’s website.


How can I check if I’ve received my Airpoints Dollars™ from Smiths City?

You can find out how many Airpoints Dollars™ you’ve earned on individual purchases at Smiths City when you sign into your online Airpoints™ account on Air New Zealand’s website.

Airpoints Dollars™ earned at Smiths City will be loaded onto your Airpoints™ account within 7 working days of your eligible purchase being transacted.


The Airpoints Dollars™ I earned at Smiths City aren’t showing in my Airpoints™ account. What do I do?

First, double-check the date of your purchase. We’ll load any Airpoints Dollars™ you earn at Smiths City onto your Airpoints™ account within 7 days of your eligible purchase being transacted. If it’s been less than 7 working days, hold tight.

If that time has passed and your Airpoints Dollars™ still aren’t showing in your account, get in touch with our Customer Support team. We’ll ask to see a copy of your receipt, order confirmation, or invoice to confirm that your purchase was eligible to earn Airpoints Dollars™. If it was, we’ll confirm your details then follow up with Air New Zealand on your behalf.


Are there any products or services that I won’t earn Airpoints Dollars™ on at Smiths City?

Airpoints Dollars™ can’t be earned when you purchase a Smiths City gift card. Instead, you can earn Airpoints Dollars™ when you use a Smiths City gift card to make purchases of goods or services. Mobile phone top-ups and mobile phone plans are also ineligible for earning Airpoints Dollars.


When do Airpoints Dollars™ expire?

Your Airpoints Dollars™ will remain valid for four years from the date they were accrued to your Account. Following four years from accrual, the Airpoints Dollars™ will expire and be removed from your Account on the anniversary of the day you joined the Airpoints™ Programme. For full details, visit Air New Zealand’s website.


Can I spend my Airpoints Dollars™ to buy Smiths City gift cards?

Yes. Airpoints™ members can use their Airpoints Dollars™ to purchase Smiths City gift cards when they shop online at the Airpoints™ Store.


Can I spend my Airpoints Dollars™ at Smiths City?

The ability to spend Airpoints Dollars™ on products or services is not currently available at Smiths City.


What happens when I return the purchase that I earned Airpoints™ for?

If a purchase is refunded or dishonoured for any reason, any Airpoints Dollars™ earned from that purchase will be deducted from the Airpoints™ account that earned the Airpoints Dollars™ at the time of purchase.


How can I ask a question about Airpoints™?

Air New Zealand are your first port of call when you have questions about Airpoints™. You may find the answer you are looking for on the Air New Zealand website, where you can submit a question via their Help & Contact page. Otherwise, you can contact them on 0800 737 000.





Want to know more about Airpoints™?

We had a feeling that might happen. Find out everything there is to know about Airpoints™ by visiting Air New Zealand's website.

Learn more about Airpoints™ >