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At Smiths City Finance, caring for our customers and our teams is at the heart of everything we do - it's what our Fair Play Promise is all about. The circumstances following the COVID-19 (coronavirus) pandemic has made this more important than ever.

What we want to reassure you about now is this: We're here for you. Your financial well-being is important, so we're standing by to offer support so that you can focus on caring for yourself and your family.

Here's a few of the ways we're here for you

We'll be staying in touch

Our stores are back in business and our Credit team are here to help, too.

To get in touch, you can:

Our Credit team are available 9am - 5pm, Monday to Friday.

We'll be helping you to help yourself

Are you an EasyCard account holder? You're in luck! You can stay up to speed with your EasyCard account balance, available credit, and online order history right here on our website.

To view your EasyCard account information, just make sure your EasyCard is registered online first.

We'll be looking out for you financially

If your personal circumstances have changed due to COVID-19 and you're struggling to make your account payments, let us know. We have options to help get you through this difficult time, and our Credit team is standing by to help.

Contact us for financial hardship support >

If you have a Fixed Instalment Agreement with EasyCare insurance and have had a change to your employment due to COVID-19, now's the time to check your EasyCare policy. You may be eligible to claim.

Contact us for EasyCare insurance policy support >

If you're unable to work or have had a change to your employment due to COVID-19, you may also be eligible for Government subsidies or financial aid.

Visit the Ministry of Social Development website for more information >