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Help for our Finance Customers

Caring for our customers and our teams is at the heart of everything we do. The circumstances following the COVID-19 (coronavirus) pandemic has made this more important than ever.

At Smiths City Finance, caring for our customers and our teams is at the heart of everything we do - it's what our Fair Play Promise is all about. The circumstances following the COVID-19 (coronavirus) pandemic has made this more important than ever.

This is a challenging and uncertain time, but it's one that we've prepared for. Right now, we're busy bringing our plans to life - and taking guidance from the Government and other authorities - so that we can keep supporting our customers and teams throughout these evolving circumstances.

What we want to reassure you about now is this: We're here for you. Your financial wellbeing is important, so we're standing by to offer support so that you can focus on caring for yourself and your family.




Here's a few of the ways we'll be here for you

We'll be staying in touch

Over the coming weeks, we'll be doing our best to make getting through to us as close to normal as possible. Even though our stores are closing temporarily, our Credit team will continue to be available.

To get in touch, you can:

Our Credit team will be available 9am - 5pm, Monday to Friday, until further notice.


We'll be helping you to help yourself

Are you an EasyCard account holder? You're in luck! You can stay up to speed with your EasyCard account balance, available credit, and online order history right here on our website.

To view your EasyCard account information, just make sure your EasyCard is registered online first.


We'll be looking out for you financially

If your personal circumstances have changed due to COVID-19 and you're struggling to make your account payments, let us know. We have options to help get you through this difficult time, and our Credit team is standing by to help.

Contact us for financial hardship support >


If you have a Fixed Instalment Agreement with EasyCare insurance and have had a change to your employment due to COVID-19, now's the time to check your EasyCare policy. You may be eligible to claim.

Contact us for EasyCare insurance policy support >


If you're unable to work or have had a change to your employment due to COVID-19, you may also be eligible for Government subsidies or financial aid.

Visit the Ministry of Social Development website for more information >




At Smiths City Finance, we're proud to be part of a business that's been helping Kiwis feel at home since 1918. Smiths City has been around to see New Zealand through a few tough times in our 101 years, and we'll keep being strong and support for you this time, too.

Keep an eye on our website for further updates and information over the coming weeks.

For now, please do your best to be kind, be patient, and, as much as you can, be positive. We'll get through this together.

Take care,

The team at Smiths City Finance




For Further Support: