Delivery times may vary depending on the weight and size if the item and also the distance between the nominated shipping address and your closest Smiths City Store.

Delivery charges are displayed when you choose your delivery method in your order summary prior to payment, exceptions do apply to free delivery, see additional Delivery Charges Below.

If your order is very large or your delivery address is in a remote area additional charges may be required. If this is the case an Online Sales Representative will contact you.

Deliveries to some rural area and the Outer Islands (Chatham Island, Stewart Island, Waiheke Island, Matakana Island, Great Barrier and d'Urville Island) will incur additional costs and are excluded from free shipping offers.

All order deliveries require a signature. Items will not be left unsecured at private or commercial premises under any circumstances. If the delivery courier is unable to obtain a signature, a calling card will be left with details as to how you may arrange a pickup or re-delivery of your order.

When we have shipped your order, you will receive an email notifying you of the shipping reference. If you received a courier shipping reference, you can track your item by following the link. If Smiths City is providing the delivery we will notify the day and a.m. or p.m. time range.

When purchasing online, you also have the option to pick up your order from your nearest Smiths City store at no charge. Simply select the Pickup In-Store option for your preferred store. Items are not necessarily available at your chosen store, indicated stock levels reflect Smiths City as a whole. You will be notified you when your pickup is available.

When you visit the store, please be sure to have a purchase receipt on you and at least one form of photo identification.

For bulky items please ensure you have appropriate tie downs and blankets, as well as an appropriate vehicle and people to load your goods. Smiths City staff may be unavailable or unable to assist.

NOTE: should someone other than the purchaser be collecting the goods (on your behalf) please let the store know in advance.