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Christmas Delivery Information

Our Online Order Elves are busy working their hats off to get your order to you as quickly as possible! ‘Cos this is an exciting time of year, here’s a few things to keep in mind that will help us make it easier to your goodies where you need them, when you need them there…

Click & Collect before Christmas

We know you’re excited (we are too!) but please don’t go in-store to pick up your Click & Collect order until we’ve confirmed that it’s good to go (you’ll be notified by email). Sometimes we need to move items around our store network if what you’ve ordered isn’t in stock at the location you want to collect it from—please allow a day or two in case we need to do this for you.

“We will order this for you”

These items are sourced for you directly from our suppliers (rather than from one of our stores). We’ll email you with an ETA as soon as we have one as the time frames do vary and occasionally take a little longer; for this reason, we cannot guarantee delivery before Christmas.

Easy As

To help make picking up your goodies as easy as possible; our Super Store Staff will need to sight your Photo ID and Order Ready email so please make sure you’ve got both of these handy when you call in to see us.


Happy Shopping, Merry Christmas and Happy New Year from the Team at Smiths City!