Frequently Asked Questions

Q: How are credit Applications processed?

A: Read here

Q: I bought something from Furniture City and have paid a deposit but now the store is a Smiths City – what does this mean?

A: Smiths City has owned the Furniture City brand since April 2016. Your purchase will be honoured and delivered to you as per the agreement you made with Furniture City. If you are waiting for stock to come in to store, you will be notified when it has arrived for either collection or delivery.

I have been told by phone / email / text that Smiths City has changed their bank. Is this correct?

Yes. We are transitioning from ANZ to ASB. We have been in touch with customers who have manually set up payments to ask that they update their payment records. Our new bank details are:

Account Name: Smiths City (Southern) Ltd

Account Number: 12-3244-0006330-04

Bank: ASB Bank Limited

We very much appreciate your assistance to update your bank records.

If I become a local do I get special deals?

Becoming a local gives you access to pre-sales notifications and special online deals from time to time. You don’t need to be an account holder and you can unsubscribe at any time.

If I dial the 0800 SMITHS (764847) number, does that put me through to my local branch?

Not straight away no, you will reach our contact center first, who are more than happy to help with a variety of information including account balances and booking deliveries. If there is something they can’t help you with, they will put you through to the correct department at the store you need.

Can I pay with my EasyCard online?

Yes. The process is the same as if you were paying with a credit or debit card but you need to log in so that we know who you are.

What other finance products can I use to pay for my shopping?

At Smiths City we offer 3 types of finance through Smiths City Finance. EasyCard, Lifestyle and our Fixed Instalment option. For more details please see:

What is Goldcare?

GoldCare is our extended warranty package available for appliances and furniture. Click here to read more about extended warranties available on furniture and here to read about extended warranties on appliances. GoldCare is available to purchase instore and can be purchased within 12months of your original purchase to still take effect.

Can I review my EasyCard account and pay my balance online?

Not at the moment but watch this space.

Do you offer laybys?

Yes, in-store only.

Can I buy a gift card online?

Not yet but watch this space! You can buy them from any of our stores throughout New Zealand.

I want to change how I get my statements, how do I do that?

That’s easy! You can call our contact centre on 0800 764 847 or send an email to to

I am getting married soon does Smiths City offer a registry service?

We’re working on an online solution that you can share with your friends and family but our stores are more than happy to help you create your list. In addition, we are happy to provide a giftcard that people can put money on if that works better.

Do you offer a delivery service?

Yes! When you’ve made your purchase online or instore one of our very nice Contact Centre staff will be in touch about delivery.

You send me too many promotions, I want to unsubscribe. How do I do that?

We’re sorry to hear that. Please contact us with your details so that we can update your profile. The next time you receive an email from us simply click the unsubscribe option at the base of the email. Make sure that you do this for any emails you receive just in case we’ve got a couple of email addresses for you. You can re-subscribe at any time through the website or our contact centre.