Delivery Information

Smiths City delivers to your home or office, anywhere within New Zealand. Delivery times may vary depending on the weight and size of the item and also the distance between the nominated shipping address and your closest Smiths City store.

We endeavour to ship courier size items within 3-5 Business days (Mon – Fri), larger items within 8-10 Business Days. Delivery of some furniture and bedding items can take up to 6 - 12 weeks due to availability and manufacturing. An Online Sales Representative will contact you within 48 hours (Mon – Fri) of receiving your order to advise expected delivery dates of your item(s).

Delivery charges are displayed when you choose your delivery method on the Shipping page prior to payment, exceptions do apply to free delivery, see additional Delivery Charges Below.

 

Additional Delivery Charges & Free Delivery Exclusions 

If your order is very large or your delivery address is in a remote area additional charges may be required, if this is the case an Online Sales Representative will contact you.

Deliveries to some rural areas & the Outer Islands (Chatham Island, Stewart Island, Kawau Island, Waiheke Island, Matakana Island, Great Barrier Island and d’Urville Island) will incur additional costs, & are excluded from free shipping offers.

 

Taking Delivery Of Your Order

All order deliveries require a signature. Items will not be left unsecured at private or commercial premises under any circumstances. If the delivery courier is unable to obtain a signature, a calling card will be left with details as to how you may arrange a pick up or re-delivery of your order.

 

Tracking Your Order

When we have shipped your order, you will receive an email notifying you of the shipping reference . If you received a courier shipping reference, you can track and trace your item by following the link. if Smiths City is providing the delivery we will notify the day & AM or PM time range.

 

Free Pick-Up In-Store

When purchasing online, you also have the option to pick up your order from your nearest Smiths City store at no charge. Simply select the Pick up In-Store option for your preferred store. Items are not necessarily available at your chosen store, indicated stock levels reflect Smiths City as a whole. You will be notified you when your pick up is available.

When you visit the store – be sure to have a purchase receipt on you & at least one form of photo identification. 

For bulky items please ensure you have appropriate tie downs and blankets, as well as an appropriate vehicle & resource to assist in lifting.

NOTE: should someone other than the purchaser be collecting the goods (on your behalf) please let the store know in advance.